Thank you for choosing Razvi Exports. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or seek a refund for your purchase. This Return and Refund Policy outlines the procedures and guidelines for returning broken goods in two different scenarios: when Razvi Exports ships the products, and when the customer picks up the goods from our factory. Please read this policy carefully before making a purchase.

1. Broken Goods Shipped by Razvi Exports:
a. Damaged Goods upon Delivery:
i. If you receive broken or damaged goods upon delivery, please notify us within 24 hours of receipt. Contact our customer support team via phone or email, providing detailed information about the damaged items and attaching clear photographs of the damaged goods.
ii. We will initiate an investigation into the issue and arrange for a return or replacement, depending on the availability of the product. In case of a return, we will provide a return shipping label for you to send the damaged items back to us.
iii. Once we receive the returned goods and verify the damage, we will process a refund or issue a replacement, whichever is preferred by the customer.
iv. Return money will be paid by the customer

Please note that all returned goods must be in their original packaging, unused, and accompanied by the original invoice or proof of purchase.

b. Defective Goods within the Warranty Period:
i. If you encounter defects in the goods within the warranty period, please contact our customer support team immediately. We will guide you through the warranty claim process.
ii. Our warranty terms and conditions will apply, and we will strive to repair or replace the defective item in a timely manner. If the product cannot be repaired or replaced, we will offer a refund or credit based on the warranty provisions.

2. Broken Goods Picked Up from the Factory:
a. Inspection on Pickup:
i. Prior to accepting the goods at our factory, please carefully inspect the products for any visible damage or defects. Once the goods are accepted and signed for, it indicates that you have received them in good condition.
ii. If you notice any damage or defects during the inspection, inform the Razvi Exports representative immediately. We will document the issue and work with you to find a suitable solution.

b. Post-Pickup Damages:
i. Once the goods have been picked up from our factory, any damages or defects that occur during transit or afterward will not be the responsibility of Razvi Exports.
ii. We encourage customers to arrange appropriate transportation and insurance to cover any potential damages that may occur after leaving our premises.

Please note the following general terms and conditions:
– Refunds will be issued using the original payment method unless agreed upon otherwise.
– Shipping and handling charges are non-refundable, except in cases where the return is due to an error on the part of Razvi Exports.
– All return and refund requests are subject to review and approval by Razvi Exports.
– The decision to provide a refund, replacement, or repair will be made at the sole discretion of Razvi Exports, based on the nature of the issue and the availability of the product.

We recommend reviewing our full Terms and Conditions, including the Return and Refund Policy, on our website for further details.

If you have any questions or need assistance with the return or refund process, please don’t hesitate to contact our customer support team. We value your satisfaction and will do our best to resolve any issues promptly and fairly.