RETURN & REFUND POLICY – RAZVI EXPORTS

RETURN & REFUND POLICY

1. Our Approach

At Razvi Exports, we prioritize building long-term relationships with our customers. Since we deal in bulk manufacturing and customized B2B orders, our return and refund process is designed to be fair, practical, and solution-oriented.

2. Nature of B2B Orders

All orders are produced for commercial use and bulk supply.

  • Products are not mass retail items
  • Many orders are made-to-order or customized
  • Natural materials (like wood) include inherent variations

👉 Because of this, traditional retail-style returns are generally not applicable.

3. Eligibility for Claims

We’re always here to support you if something goes wrong.

A claim may be considered if:

  • Products are damaged during manufacturing (not transit unless insured accordingly)
  • There is a significant deviation from approved specifications
  • There is a clear production defect beyond acceptable tolerance

4. Claim Timeframe

To ensure quick resolution:

  • Claims must be raised within 7 days of delivery
  • Requests after this period may not be accepted

5. Required Proof

To process any claim smoothly, please provide:

  • Clear photos or videos of the issue
  • Packaging condition (outer + inner)
  • Quantity affected
  • Order or invoice reference

✔ This helps us evaluate and resolve your case faster.

6. Acceptable Tolerance in Bulk Production

In line with global manufacturing standards:

  • Minor variations in:
    • Color
    • Grain
    • Finish
    • Size

are normal and not considered defects.

👉 A small variation ratio (up to 5%) may occur in bulk orders and is considered acceptable.

7. Resolution Options (Flexible & Fair)

Once a claim is reviewed and approved, we aim to resolve it in the most practical way:

  • Replacement in the next shipment
  • Credit note for future orders
  • Partial refund (where applicable)

✔ We always try to choose the solution that supports your business continuity.

8. Returns Policy

As a B2B manufacturer:

  • Returns are generally not required or encouraged
  • In rare cases, returns may be accepted only if:
    • Approved in writing
    • Pre-agreed logistics are followed

👉 Unauthorized returns may not be accepted.

9. Non-Returnable Items

The following are not eligible for return or refund:

  • Customized or private label products
  • Approved sample-based production orders
  • Orders where variation falls within accepted tolerance
  • Goods damaged due to misuse, improper storage, or handling after delivery

10. Transit Damage (Important Clarification)

  • Responsibility depends on agreed shipping terms (EXW, FOB, CIF)
  • For insured shipments:
    • Claims should be filed with the logistics provider
  • We assist with documentation wherever possible

11. Refund Processing

Where a refund is agreed:

  • It is processed via the original payment method or adjusted in future transactions
  • Processing time depends on banking and transaction channels

12. Our Commitment

We don’t just sell products, we support our partners:

  • Transparent communication
  • Practical solutions instead of rigid policies
  • Focus on long-term collaboration

13. Contact for Support

For any concerns or claims, please contact:

Razvi Exports
Email: team@razviexports.com
Phone/WhatsApp: +918191914604

We’re here to help and will respond promptly.