TERMS & CONDITIONS – RAZVI EXPORTS

TERMS & CONDITIONS

1. Welcome & Agreement

At Razvi Exports, we believe in building long-term partnerships based on transparency and reliability.

These Terms & Conditions outline how we work with our valued B2B clients. By placing an order with us, you agree to these terms unless we’ve mutually agreed otherwise in writing.

2. Our Business Approach

We operate as a manufacturer and global supplier of wooden kitchenware, home décor, tableware, and furniture.

  • We work exclusively with business clients (B2B)
  • Our focus is on consistent quality, scalable production, and long-term collaboration

3. Product Nature (What to Expect)

Because we work with natural materials like wood:

  • Each piece may have unique grain, color, and texture
  • Slight variations in size or finish are normal and part of the product’s authenticity
  • These natural differences are not considered defects

👉 This is what makes handmade and natural products valuable in global markets.

4. Pricing & Quotations

We aim to keep pricing fair and stable:

  • Quotes are typically valid for 15–30 days
  • Prices may change only if there are major shifts in:
    • Raw material costs
    • Freight or logistics
    • Currency fluctuations

✔ We always communicate transparently before confirming any changes.

5. Order Quantities (MOQ)

  • Minimum order quantities apply depending on the product
  • For customized or private label items, MOQ may be slightly higher

👉 This helps us maintain production efficiency and competitive pricing for you.

6. Payment Terms (Simple & Standard)

Our standard structure:

  • 30% advance to begin production
  • 70% before shipment

For larger orders:

  • Letter of Credit (LC) can be discussed

✔ This system ensures smooth production flow and timely delivery.

7. Order Confirmation

An order is confirmed once:

  • Advance payment is received
  • Product details and specifications are approved

After production begins, changes or cancellations may not be possible, as materials and resources are already allocated.

8. Production & Lead Time

  • Typical production time: 30–60 days
  • Timeline starts after:
    • Payment confirmation
    • Final design approval

✔ We always try to meet timelines and keep you updated throughout production.

9. Custom Orders (OEM / Private Label)

We specialize in customization and branding:

  • Designs are finalized before production
  • Samples can be arranged if required

Once approved:

  • Production moves forward as confirmed
  • Custom orders are generally not reversible, since they are made specifically for your brand

10. Quality Assurance

Quality is a priority for us:

  • Each order goes through internal inspection
  • You may also appoint a third-party inspection agency

✔ This ensures confidence before shipment.

11. Packaging & Branding

  • Standard export packaging is included
  • We also offer:
    • Custom packaging
    • Private labeling
    • Barcoding

👉 Just let us know your requirements in advance.

12. Shipping & Delivery

We ship worldwide under standard Incoterms (EXW, FOB, CIF, etc.)

  • Responsibility transfers as per agreed shipping terms
  • We assist with documentation and coordination

✔ Our team supports you through the shipping process to make it smooth.

13. Import Duties & Local Compliance

  • Buyers are responsible for:
    • Import duties
    • Taxes
    • Local compliance requirements

✔ We provide all necessary documents to support clearance.

14. Claims & Support (Fair & Practical)

If something doesn’t meet expectations:

  • Please inform us within 7 days of delivery
  • Share photos or videos for quick evaluation

✔ We aim to resolve issues fairly through:

  • Replacement
  • Credit note
  • Partial adjustment

👉 Our goal is long-term satisfaction, not short-term transactions.

15. Returns

Since we manufacture in bulk for business orders:

  • Returns are generally not required
  • Any exceptional cases can be discussed and agreed mutually

16. Designs & Confidentiality

  • Your custom designs remain confidential
  • We respect client exclusivity when agreed

✔ Protecting your brand is important to us.

17. Sustainability & Compliance

We follow responsible practices:

  • FSC-certified materials available
  • Food-safe compliance (FDA declaration) for applicable products
  • Ethical sourcing and production

18. Unforeseen Situations

In rare cases like:

  • Natural disruptions
  • Logistics delays
  • Global supply issues

We will communicate clearly and work together on solutions.

19. Responsibility & Fair Use

We stand behind our products, while also maintaining fair business practices:

  • Responsibility is limited to the value of supplied goods
  • We focus on practical solutions rather than complex disputes

20. Dispute Resolution

In case of any disagreement:

  • We first aim to resolve it through open communication
  • If needed, legal jurisdiction will be in India

21. Let’s Stay Connected

Razvi Exports
Manufacturer & Global Supplier of Wooden Kitchenware & Home Décor
Email: team@razviexports.com
Phone/WhatsApp: +918191914604
Website: https://razviexports.com